Support during Covid-19

If you urgently need help during Covid-19 please contact Norfolk County Council Customer Support on 0344 800 8020 or visit the Community Support for People at Home page of their website. They will be able to connect you with services and support in your area.

As a service designed to deal with loneliness and social isolation Better Together is well placed to support our existing clients, as well as taking on additional referrals from people who find themselves unexpectedly isolated.  Social distancing requirements mean that it is no longer be possible to attend group activities or undertake home visits but we are still able to offer telephone support, video chat and signposting to other support.  For people who do not have online access, we can offer regular phone calls.

Our Freephone Better Together Helpline remains open from Monday – Friday 9am-5pm so if you would like information, advice, support or just a friendly chat, please call them on 0300 303 3920.   

We have also put together a directory of other places and organisations which are offering support and advice at this time, including information about foodbanks and food deliveries, mental health support, and support for people who are isolated, homeless or victims of abuse.  This will be updated regularly as we become aware of more new services. Check out our directory of Community Help Sources – May 2020.

You may also find the following information useful:

Practical Help

If you are isolated and need help getting deliveries of food, medicine or other essentials, your local Covid-19 Mutual Aid Group may be able to help.

Most supermarkets are prioritising online deliveries for elderly, vulnerable or isolated customers and many smaller, local shops are also offering home deliveries. This EDP article mentions some of them with an increasing number offering this service.

Mental Health & Wellbeing

Norfolk’s Mental Health & Wellbeing Service has a dedicated section on their website with information and resources to help us deal with the isolation aspects of Coronavirus.

They are also hosting regular live webinars how we can all look after our mental health and emotional wellbeing in these challenging times.

The NHS’s Every Mind Matters website has guidance on mental wellbeing while staying at home and if you have specific anxieties about coronavirus.

Rehab 4 Addiction is a charity providing online support to those dealing with substance addiction.  Their website includes a useful section about guarding mental health during the COVID-19 pandemic.

Keeping active, occupied and entertained

While we are no longer able to leave our homes there are a huge number of ways we can keep ourselves busy and active.

Exercise regularly: Active Norfolk and NHS Choices have put together a selection of gentle exercises that can be done at home. They are intended for older adults, or people who don’t take regular exercise.  Active Norfolk NHS Exercise Booklet

For something more strenuous, why not take part in Sport England’s ‘Join the Movement’ campaign which gives lots of fun and creative ideas on how to get active at home.  Visit the  campaign’s website StayInWorkOut

Catch up on some reading: Norfolk libraries may be closed but customers can download a range of free eBooks, newspapers and audio books, using their library card. People can also sign up to the Library Service online and receive a library card in the post.

Discover Local History: If you are using this time at home to catch up with your historical research, Norfolk Libraries have a range of online resources to help you. From home you can access digitised historic newspapers and listen  to The Norfolk Heritage Centre Podcast, which has talks and interviews on a range of topics relating to Norfolk’s history. Discover these and more on Norfolk Libraries website.

Be a Community Editor: Archant are looking for volunteers to help with their Local Recall project which involves digitising the whole of the Eastern Daily Press newspaper archives to make them accessible to the public online.  The role can be done at home and you can give as much or little time as you able.  All you need is a computer or laptop and internet access.   Further details here.

Go on a Journey: Take a virtual tour of some of the world’s most famous museums, galleries and tourist attractions. or have a look at the Picture Norfolk website which showcases over 20,000 images of local life, chronicling the changing people, places, animals and landscape of Norfolk.

Join a virtual choir: If you enjoy singing, why not take part in Gareth Malone’s Great British Home Chorus or the weekly singing event organised by The Sofa Singers.


Coronavirus Scams warning

Sadly there are a number of scams springing up trying to take advantage of already vulnerable people so please take the good advice of Cllr Margaret Dewsbury, Norfolk County Council Cabinet Member for Communities and Partnerships. ‘There are some simple steps we can all take to avoid scams online, over the phone or on the doorstep. The most important thing to remember is to never deal with someone that you don’t know, who contacts you, or who turns up unexpectedly. For more details go to:…/2…/03/coronavirus-scams-warning