About us

Norfolk County Council has commissioned services across the county to help tackle loneliness and social isolation.

In South Norfolk, Broadland, Norwich and Great Yarmouth, the services are delivered by Better Together, a bespoke partnership of voluntary groups, charities and social enterprises led by Voluntary Norfolk. Elsewhere in the county, similar services are delivered by CAN Connect (North Norfolk and Breckland) and LILY (King’s Lynn and West Norfolk.)

The services offer 1-to-1 support to adults (18+) whose loneliness is the primary issue affecting their health & wellbeing. Clients are supported to:

• Access social activities, volunteering opportunities, community services and assets.
• Identify and overcome barriers that prevent them becoming connected.
• Reconnect with family & friends and make new connections in their community.

The service should, where possible, form part of a wider package of support for individuals where loneliness is a symptom of other more complex challenges, such as a caring role, debt, or mental and physical health. We would be looking at building that support network if it isn’t already in place.

Please note that some referrals may not be able to access our service due to wider support needed, however each case will be reviewed at triage stage.