As a service designed to deal with loneliness and social isolation Better Together is well placed to support our existing clients, as well as taking on additional referrals from people who find themselves unexpectedly isolated. The requirements to stay at home will of course mean that it is no longer be possible to connect people to groups, as we would normally recommend, or undertake home visits but we are still able to offer telephone support, video chat and signposting to other support. There is also more online support available than ever, with new activities being set up all the time, including online exercise classes, education resources, singing groups and virtual tours of art galleries and scenic areas locally and worldwide. For people who do not have online access, we will contact via telephone to ascertain how we may be able to support them further.
Our Freephone Better Together Helpline 0300 303 3920 remains open from Monday – Friday 9am-5pm. Calls are being diverted to a mobile phone and then triaged to team members, who will make return calls to clients. We are experiencing high demand on our Helpline due to an increased number of people who are isolated, so do keep trying if you are unable to get through.
Our Community Development activities are continuing as much as possible, and we are working with new and existing community groups to provide services and support in their community.
If you wish to contact a member of our Team, please go to Our Team pages for staff email addresses and work mobile numbers. Thank you. (March 25, 2020)
Norfolk County Council has commissioned services across the county to help tackle loneliness and social isolation.
In South Norfolk and parts of Breckland, Greater Norwich and Great Yarmouth, the serviced are delivered by Better Together, a bespoke partnership of voluntary groups,charities and social enterprises led by Voluntary Norfolk.
The services offer 1-to-1 support to adults (18+) whose loneliness is the primary issue affecting their health & wellbeing. Clients are supported to:
- Access social activities, volunteering opportunities, community services and assets.
- Identify and overcome barriers that prevent them becoming connected
- Reconnect with family & friends and make new connections in their community.
The services can also form part of a wider package of support for individuals where loneliness is a symptom of other more complex challenges, such as caring responsibilities, mental or physical ill health or debt.