CORONAVIRUS UPDATE: Please be aware that during the Coronavirus (Covid-19) pandemic all Better Together staff are working from home. The Better Together Helpline is currently operating usual hours, but experiencing high demand due to an increased number of people who are isolated, so do keep trying if you are unable to get through. Some of our other services may be affected so follow us on Facebook and Twitter for further information and regular updates. If you wish to contact a member of our Team, please go to Our Team pages for staff email addresses and work mobile numbers. Thank you. (March 19, 2020)
Voluntary Norfolk supports volunteers, community groups, charities and social enterprises. We also deliver a range of health and wellbeing services in partnership with the voluntary, public and private sectors. Our vision is for connected, resilient and compassionate communities where people work together to improve lives.
Access Community Trust
Access Community Trust promotes social inclusion for the community benefit by preventing people from becoming socially excluded, relieving the needs of those who are socially excluded and assisting them to integrate into society. For example, someone who has been homeless and/or been through one of our addiction recovery programmes often find that they become secluded from their friends and support network as a way of turning their back on their past and look for a different future.
We recognise that people with learning disabilities often lack the confidence, income and support they need to get out and about. As a result, they often experience loneliness and social isolation leading to low self-esteem and physical and mental ill-health. We help by running friendly self-advocacy groups, office skills sessions, drop-ins and other groups and sessions where people with learning disabilities can come along to learn new skills, meet new people, make new friends and become better connected in their local community. All our groups and activities are free to join and new people are welcome at all times
KindaKafe (The Missing Kind)
The KindaKafe on Castle Meadow in Norwich is the flagship venue belonging to the Missing Kind Charity, now managed by social enterprise Pop Up Enterprises CIC.
We are a community cafe, selling home-cooked veggie and vegan food, with a ‘pay-it-forward’ scheme. Offering volunteer opportunities, community support group meetup facilities and events, we are focused on tackling loneliness and isolation. We regularly host a range of community groups in our spacious building. You can find details of the groups that meet here on Meetup or by checking out What’s On.
We have an active user network and have firmly established ourselves as an inspirational hub for local kindness.
St Martins Housing Trust
St Martins helps homeless people, and those at risk, by offering them a hand up. We nurture their self-esteem and trust in other people. We empower them to make positive choices. To some, we are a lifelong solution. To others, we are a stepping stone to rebuilding their lives. St Martins is a local charity and we have supported people in Norwich and Norfolk for over 40 years.
St Martins works as a part of the broader movement in Norwich and the surrounding area. We work with other voluntary organisations, housing associations, community and church groups to raise awareness of homelessness as one of the principal contributors to social exclusion.
Home-Start Norfolk is dedicated to helping children, changing lives. We offer support and practical help to parents with young children across Norfolk. Home-Start Norfolk offers a unique service, recruiting and training volunteers – who are usually parents themselves – to visit families at home who have at least one child under 5 to offer informal, friendly and confidential support.
Harleston Information Plus
Harleston Information Plus is a local charity working to support people to be independent, achieve their full potential, and actively participate in the community. The charity has a voluntary management board made up of local people and with the help of around 40 volunteers provides services and support to over 6500 people each year. Our services include Harleston community information centre, a local jobs club, work skills training programme, lifelong learning opportunities and regular social activities.
Feedback Mental Health
Ensuring that mental health service-users are actively involved in the development and implementation of services improvement, in Lowestoft, Great Yarmouth & Waveney.
Providing a wide range of support services for adults with learning and physical disabilities, young people in transition and the elderly, including people with dementia, in the home and in the community.
We also support people with mental health problems, through our Stepping Out service. Independence Matters aims to provide highly flexible, person-centred support that focuses on the needs and aspirations of the individual. Our support enables people to maintain a level of independence that is right for them and their family carers. Aiming to support people to live fulfilling and active lives in the heart of their communities.
Carers can often be at risk from social isolation and loneliness due to their caring responsibilities and finding it problematic to secure support for their cared-for making it difficult for them to leave their homes.
Carers Voice works to ensure that the voice of carers is heard and listened to on the design and delivery of support and services that affect them. We want to make sure that the services carers receive reflect their social needs and interests. Through regular meetings, we give carers a platform to interact with other carers and professionals to discuss and use their shared experiences to improve the services and support their needs.
We also run free events for carers to attend across Norfolk to give them a break from their caring responsibilities. These also offer a chance for carers to socialise with other carers who may be in a similar situation to them.
Since it was launched in 1981, Centre 81 has built up a vast amount of experience of working with people with physical, sensory and other disabilities, and we have a reputation for encouraging and helping members to develop their abilities, enjoy themselves and become more independent.