Referral Information

CORONAVIRUS UPDATE:  We are continuing to support existing clients and are taking on new referrals of people who are unexpectedly finding themselves alone or isolated due to Covid.  The Better Together FREE Helpline remains open from Monday – Friday 9am-5pm so if your client would like information, advice, support or just a friendly chat, please refer them to our helpline 0300 303 3920. Please be aware that most Better Together staff are still working from home. If you wish to contact a member of our Team, please go to Our Team page for staff email addresses and work mobile numbers. Thank you.  (July 20, 2020)

To Make a Referral

If you would like to refer a client for support, please complete our online Eligibility and Referral form or complete this Word document and submit it via email.

Where We Operate

Better Together, together with CAN Connect and AskLILY, is part of a package of services funded by Norfolk County Council to help tackle loneliness and social isolation.  Better Together delivers services in Norwich, Great Yarmouth, South Norfolk and parts of Breckland. If your client is located in North Norfolk or West Norfolk please refer to CANConnect or AskLILY.

Download our leaflet   BTN CAN LILY – Combatting Loneliness & Social Isolation


For further information and guidance about loneliness including local statistics go to our Resources page.